AutoCount FAQ — Frequently Asked Questions
Common questions about AutoCount software, plugins, customisation, and services in Malaysia. Can't find your answer? Contact us via WhatsApp for a quick response.
AutoCount Software & Licensing
What is AutoCount software?
AutoCount is an accounting and business management software used by SMEs in Malaysia. AutoCount covers accounting, invoicing, inventory, POS, payroll, and cloud accounting. autocount.promo is an authorised AutoCount reseller in Malaysia.
How much does AutoCount software cost in Malaysia?
AutoCount software pricing varies by edition and number of users. AutoCount Basic starts from a single-user licence, while AutoCount Premier supports multi-user and multi-company setups. Contact autocount.promo for an official quotation based on your business requirements.
What is the difference between AutoCount Cloud and AutoCount Desktop?
AutoCount Desktop is installed on your local computer or server using Microsoft SQL Server. AutoCount Cloud is hosted online and accessible from any device with internet. Both editions are SST-ready and LHDN e-Invoice compliant. AutoCount Desktop suits businesses that need deep customisation. AutoCount Cloud suits businesses that need remote access and automatic updates.
Is AutoCount LHDN e-Invoice compliant?
Yes. AutoCount supports LHDN e-Invoice submission directly from the software. autocount.promo also provides certified AutoCount e-Invoice plugins and setup services to ensure full compliance for Malaysian businesses.
What AutoCount editions are available?
AutoCount software is available in several editions — AutoCount Accounting (Basic, Premier, Accountant), AutoCount Cloud, AutoCount POS, AutoCount Payroll, and AutoCount Stock. Each edition is designed for different business needs. Contact autocount.promo to find the right edition for your business.
Does AutoCount support SST (Sales and Service Tax)?
Yes. All AutoCount editions support SST configuration and reporting for Malaysian businesses. autocount.promo provides SST setup and configuration as part of our implementation services.
AutoCount Plugins & Customisation
What are AutoCount plugins?
AutoCount plugins are add-on modules that extend the functionality of AutoCount accounting software. Plugins cover e-Invoice, POS enhancements, inventory management, payroll, e-commerce integration, and custom business workflows. autocount.promo develops and supplies certified AutoCount plugins for Malaysian SMEs.
Can AutoCount integrate with Shopee and Lazada?
Yes. AutoCount can integrate with Shopee and Lazada through third-party connector plugins. These plugins sync orders, inventory, and product data between your e-commerce marketplace and AutoCount. Contact autocount.promo for setup and configuration.
Can AutoCount be customised for my industry?
Yes. autocount.promo provides custom AutoCount module development for retail, F&B, wholesale, and manufacturing businesses in Malaysia. Customisation includes custom reports, workflow automation, and industry-specific features built directly into AutoCount.
Can AutoCount connect to other business systems?
Yes. autocount.promo provides AutoCount API integration with any third-party system — ERP, CRM, POS, HR, payroll, e-commerce, logistics, and custom business applications. All integrations are custom-built to your requirements.
Orders, Implementation & Support
How do I purchase AutoCount software from autocount.promo?
Browse our product categories, select the AutoCount edition or service you need, and place your order online. Alternatively, contact us via WhatsApp or the enquiry form for a consultation and custom quotation.
Can you migrate my data from SQL Accounting or UBS to AutoCount?
Yes. autocount.promo provides full data migration from SQL Accounting, UBS, SAP Business One, Excel, and other systems to AutoCount. Migration covers master data, chart of accounts, opening balances, and historical transactions.
Do you provide AutoCount training?
Yes. autocount.promo provides AutoCount training for new users and existing teams. Training covers AutoCount setup, daily operations, reporting, and module-specific functions. Available on-site at your premises or remotely via screen sharing.
How is AutoCount software delivered?
All AutoCount software and plugins purchased from autocount.promo are delivered digitally. You will receive your licence key and download link via email. Installation can be done remotely or on-site at your business premises in Malaysia.
What AutoCount support do you provide after purchase?
autocount.promo provides ongoing AutoCount technical support including troubleshooting, system updates, user training, and performance optimisation. Support is available on-site and remotely across Malaysia during business hours — Monday to Friday 9am–6pm and Saturday 9am–1pm.
What payment methods does autocount.promo accept?
autocount.promo accepts online bank transfer, FPX, and credit/debit card payments through our secure payment gateway. For corporate purchases, we also support invoice-based payment with purchase order.